Communication

TargetReliability is all about hitting targets, consistently. Creating stability around the mean, predicting failures and intervening early if economical.

I’ve talked about why I think reliability is important. How many people in our organization know what the targets are? And how many know what progress is being made?

If reliability is an important tenet of our business (and I think it should be), making sure everyone knows the targets is also important. Targets and tactics should be in full view, tied into our business and individual goals, and repeated often for all to hear. Just because leadership decided on it once doesn’t make it fact. (I was reminded of this recently – just because it’s straight in my head doesn’t directly translate into everyone else’s brain.)

In other words, if you are a Reliability Worker, you probably live in the system. We attend meetings and understand how our work matters. There are only 24 hours in the day and everyone else isn’t in those same meetings, hearing the same message we are. Goals – and the steps to reach them – may be obvious to us, but others haven’t been on the same journey. We need to communicate often, to our teams and those invested in the outcomes.

Two reasons: a consistent message helps with credibility (ours and the target’s), and it becomes easier to remember and thus act upon.

Help us out: how do you communicate, communicate, communicate?

Consistency and Habits: A Positive Feedback Loop to Greatness

(Happy Canada Day, folks!)

I’ve learned about myself and my habits over the last few months.  After Around the Bay, I pretty much stopped running for a month and a half.  Not because I don’t like running, but because the race felt like the finish line, an end.  That was not part of the plan when I set out to make running a part of my life.

Turns out results – sustainable results – don’t happen in one big shot for me.  Habits drive consistency everyday, and that’s where the magic happens.  Gretchen Rubin clarifies why habits are especially powerful: when something is truly a habit, we don’t have to use willpower to convince ourselves to do it.  Getting over the hump where we have to force ourselves to do something to where it is a part of our daily routine happens when we commit to consistency (a positive feedback loop between consistency and habits).

Consistency should be one of the Virtues of Reliability. Because “big R” Reliability is not about the Hail Mary pass. Every day, the same focus and effort. Every day, the attention to detail. This is where heros are made. The daily grind, the habits, the commitment to excellence (not perfection). Reliability is not about the finish line.  I don’t think we’ll ever be “done.” Positive steps in the right direction day in and day out it what will make change for our business (and our careers).

Is habit strength something I struggle with?  Of course! Currently, I’m committing to a 100-day running streak (running every day), and I’m on Day 32. This is my attempt to make running a part of my routine. Some days I just go a mile, but it’s the habit I’m after now, (I assume greatness will follow!).

Here are some of my favourite habit strength resources. They all use the intentional development of habits to build something great.
zenhabits.com
gretchenrubin.com
lauravanderkam.com

Are you working on developing any habits? Any tips for effective routines?